At the end of the session delegates should be more aware of the effects of their own behaviour and be able to adapt it appropriately for a variety of professional situations. Each delegate may be given a Personal Action Plan to record any learnings and personal development commitments that they make as a result of this training.
This guide is designed for a manager or a facilitator to deliver a short workshop featuring videos from the Video Arts Customer Service Essentials Series.
Each video comes with a series of activities around the following structure:
LOOK - watch the video and reflect on the content and message.
THINK - activities and questions linking the video to their own experience and workplace. REMEMBER - a summary of the key learning points. Each section relating to the video will last around 15 minutes.
PRACTISE - At the end of the series of videos there is a 30 minute practical training exercise which will bring the learnings together. Delegates should be encouraged to record any personal development actions on their Personal Action Plan sheet.
Behaviour breeds behaviour (I think I’m getting dizzy)
Choosing your behaviour (I should put you in the crime section!)
Behaviour can help or hinder (Ooh that stings!)
- Personal Action Plan
- The Power of Behaviour Workshop Guide
- CSE-ESS The Power Of Behaviour Infographic
- Customer Service Essentials Summary Infographic