Social media and the customer (Customer Service)

*unamused face*

 

When using social media, empathise with customers publically, but take one-to-one discussions away from the public eye. Remember you represent the company, and don’t over promise.

• Empathise publically
• Take one-to-one discussions away from the public eye
• Don’t over-promise

 

 Trainer Tools

  • Online Customers Workshop Guide
  • Personal Action Plan

 Documents

  • CSE-ESS Online Customers Infographic
  • Customer Service Essentials Summary Infographic

Social media and the customer (Customer Service) *unamused face*

$95.00Price
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