S.T.A.N.C.E. (Customer Service)

Oh you’re legendary all right…

 

Make a great first impression, remember your STANCE. Smile, have a friendly Tone, your Appearance is important, as is using the customer’s Name. Always be Customer Focussed and maintain Eye-Contact so they are engaged and feel valued.

STANCE

• Smile
• Tone
• Appearance
• Name
• Customer focussed
• Eye contact

 

 

 Trainer Tools

  • First Impressions Workshop Guide
  • Personal Action Plan

 Documents

  • CSE-ESS First Impressions Infographic
  • Customer Service Essentials Summary Infographic

S.T.A.N.C.E. (Customer Service) Oh you’re legendary all right…

$95.00Price
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