Questioning techniques: part 2 (Customer Service)

Could you be any more guilty?

 

To help guide and control your customer’s interest, use rhetorical questions to confirm understanding, assumptive questions to create decisions, and leading questions to direct them towards a sale or solution.

• Use rhetorical, assumptive and leading questions

 

 Trainer Tools

  • Communicating Effectively Workshop Guide
  • Personal Action Plan

 Documents

  • CSE-ESS Communicating Effectively Infographic
  • Customer Service Essentials Summary Infographic

 

Questioning techniques: part 2 (Customer Service) Could you be any more guilty?

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