Questioning techniques: part 2 (Customer Service)
Could you be any more guilty?
To help guide and control your customer’s interest, use rhetorical questions to confirm understanding, assumptive questions to create decisions, and leading questions to direct them towards a sale or solution.
• Use rhetorical, assumptive and leading questions
- Communicating Effectively Workshop Guide
- Personal Action Plan
- CSE-ESS Communicating Effectively Infographic
- Customer Service Essentials Summary Infographic