Questioning techniques: part 1 (Customer Service)
Do you recall what I said about recall questions?
To get to know your customers and their needs, use closed questions to get facts, open questions to learn more, and recall questions to build a history.
• Use open, closed and recall questions
- Communicating Effectively Workshop Guide
- Personal Action Plan
- CSE-ESS Communicating Effectively Infographic
- Customer Service Essentials Summary Infographic