Questioning techniques: part 1 (Customer Service)

Do you recall what I said about recall questions?

 

To get to know your customers and their needs, use closed questions to get facts, open questions to learn more, and recall questions to build a history.

• Use open, closed and recall questions

 

 Trainer Tools

  • Communicating Effectively Workshop Guide
  • Personal Action Plan

 Documents

  • CSE-ESS Communicating Effectively Infographic
  • Customer Service Essentials Summary Infographic

Questioning techniques: part 1 (Customer Service) Do you recall what I said?

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