Knowing your stuff (Customer Service)

Why are you curled up in a ball?

 

Knowing your stuff gets the customer onside. You should have a detailed knowledge of what you’ve got – your product range and its features. You should also know your policies, as well as having a wider knowledge of the business and the market landscape.

• Know what you’ve got
• Know your policies
• Know the business

 

 Trainer Tools

  • Advising the Customer Workshop Guide
  • Personal Action Plan

 Documents

  • CSE-ESS Advising The Customer Infographic
  • Customer Service Essentials Summary Infographic

Knowing your stuff (Customer Service) Why are you curled up in a ball?

$95.00Price
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