Knowing your stuff (Customer Service)
Why are you curled up in a ball?
Knowing your stuff gets the customer onside. You should have a detailed knowledge of what you’ve got – your product range and its features. You should also know your policies, as well as having a wider knowledge of the business and the market landscape.
• Know what you’ve got
• Know your policies
• Know the business
- Advising the Customer Workshop Guide
- Personal Action Plan
- CSE-ESS Advising The Customer Infographic
- Customer Service Essentials Summary Infographic