How not to approach people (Customer Service)

The five monsters of customer service

 

Be aware of your body language and don’t become one of the five monsters of customer service. Be available and open, don’t put barriers of any kind between you and visitors. Have a genuine smile, be natural and stay alert.

• Be available and open
• Remove barriers
• Have a genuine smile
• Be natural
• Stay alert

 

 

Trainer Tools

  • First Impressions Workshop Guide
  • Personal Action Plan

 Documents

  • CSE-ESS First Impressions Infographic
  • Customer Service Essentials Summary Infographic

 

 

 

How not to approach people (Customer Service) The five monsters

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