Getting to a solution (Customer Service)
Milan? Why is it in Milan?
Involve the customer in the solution. Ask them what their preferred solution would be, and offer them options.
• Involve the customer in the solution
• Ask them what their preferred solution would be
• Offer options
- Personal Action Plan
- When Things Go Wrong Workshop Guide
- CSE-ESS When Things Go Wrong Infographic
- Customer Service Essentials Summary Infographic