First impressions on the phone (Customer Service)
Yup?
When you’re on the phone, answer right away and use a verbal handshake. Smile as you talk, and introduce yourself.
• Answer straight away
• Use a verbal handshake
• Smile as you talk and introduce yourself
Trainer Tools
- Customers on the Phone Workshop Guide
- Personal Action Plan
Documents
- CSE-ESS Customers On The Phone Infographic
- Customers on the Phone Workshop Guide
First impressions on the phone (Customer Service) Yup?
$95.00Price