First impressions on the phone (Customer Service)

Yup?

 

When you’re on the phone, answer right away and use a verbal handshake. Smile as you talk, and introduce yourself. 

• Answer straight away
• Use a verbal handshake 
• Smile as you talk and introduce yourself

 

 Trainer Tools

  • Customers on the Phone Workshop Guide
  • Personal Action Plan

 Documents

  • CSE-ESS Customers On The Phone Infographic
  • Customers on the Phone Workshop Guide

First impressions on the phone (Customer Service) Yup?

$95.00Price
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