Finding out what they want (Customer Service)
It's not the age it's the mileage right?!
Customers don’t always know what they want. Whatever service you provide, encourage your customers to open up. Listen to their needs, desires and concerns.
• Customers don’t always know what they want
• Encourage them to open up
• Listen to them
- Advising the Customer Workshop Guide
- Personal Action Plan
- CSE-ESS Advising The Customer Infographic
- Customer Service Essentials Summary Infographic