Now that’s insensitive
• Consider how others are likely to react emotionally before you act - put yourself in their shoes.
• Recognise the reasons why people are reacting the way they are to a situation and modify what you do accordingly.
• Encourage your team to be open about how they are feeling without responding to what they say negatively.
Emotional Intelligence Workshop Guide
LDR-ESS Emotional intelligence Infographic
Leadership Essentials Summary Infographic
Empathy features Robert Webb (Peep Show) and Sally Phillips (Bridget Jones's Diary).