Email and web chat (Customer Service)

Whaddup Custie?

 

When emailing and in webchat, you can be more informal that you might in a letter, but don’t take it too far. Check your emails, and respond promptly to those requesting action. Above all, be polite and don’t email when angry! 

• Emails can be more informal than letters – but don’t take it too far
• Check what you’ve written before you send it
• Respond promptly to emails requesting action
• Don’t email angry

 

Trainer Tools

  • Online Customers Workshop Guide
  • Personal Action Plan

 Documents

  • CSE-ESS Online Customers Infographic
  • Customer Service Essentials Summary Infographic

Email and web chat (Customer Service) Whaddup Custie?

$95.00Price
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