Discovering their needs (Customer Service)

I wonder why he didn't buy any undercoat?


Discover the customer’s need. Even they might not be sure what it is. Explore with open questions and discover more about them. Listen and check the facts, you may discover more… and watch out for clues – there might be more services or products you can offer them.

• Explore the request
• Listen and check
• Watch out for clues


Trainer Tools

  • Personal Action Plan
  • Service for Sales Workshop Guide


  • CSE-ESS Service For Sales Infographic
  • Customer Service Essentials Summary Infographic

Discovering their needs (Customer Service)