Informing employees that their work is not good enough, that they can’t have the pay rise they asked for, or that they have been denied promotion are all situations that managers dread. Dealing with difficult conversations with rejected and dejected employees is a leadership skill, and one that can be learnt.

This session will help delegates deal with giving bad news.


This guide is designed for a manager or a facilitator to deliver a short workshop featuring videos from the Video Arts Management Essentials Series.


Each video comes with a series of activities around the following structure:

LOOK - watch the video and reflect on the content and message.

THINK - activities and questions linking the video to their own experience and workplace. REMEMBER - a summary of the key learning points.

Each section relating to the video will last around 15 minutes.

ACTION PLAN - At the end of the series of videos and activities delegates should be encouraged to share the most important actions they will take and record actions on their Personal Action Plan sheet.



 Preparing to give bad news

 A bad news meeting, listening

 A bad news meeting, limit the damage


 Trainer Tools

  • Difficult conversations workbook guide
  • Personal Action Plan


  • Management Essentials Infographic


Difficult Conversations