Demanding customers (Customer Service)
Customer care made PERFECT
Directed and narrated by Hugh Laurie this video uses a series of examples to explain how to deal with four types of customer that most people dread: Mr Snappy, Ms Flash, Mr Yappy and Mrs Picky.
Hugh explains how to be PERFECT: Polite, Efficient, Respectful, Friendly, Enthusiastic, Cheerful and Tactful.
Customer service, face-to-face, demanding customers, P.E.R.F.E.C.T, customer care, customer satisfaction.
- demanding customers leaders guide aug 2013.pdf