Demanding customers (Customer Service)

Customer care made PERFECT

 

Directed and narrated by Hugh Laurie this video uses a series of examples to explain how to deal with four types of customer that most people dread: Mr Snappy, Ms Flash, Mr Yappy and Mrs Picky.

Hugh explains how to be PERFECT: Polite, Efficient, Respectful, Friendly, Enthusiastic, Cheerful and Tactful.
Customer service, face-to-face, demanding customers, P.E.R.F.E.C.T, customer care, customer satisfaction.

 

 Trainer Tools

  • Dc.ppt
  • demanding customers leaders guide aug 2013.pdf

 

 

 

Demanding customers (Customer Service) Customer care made PERFECT

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