Dealing with objections (Customer Service)

I thought this was a slam dunk?

 

When dealing with customer’s objections, don’t panic - play it cool. Don’t focus on the objection – instead, put it in perspective, or outweigh it with compensating factors.

• Don’t panic! Play it cool
• Make the objection specific
• Put it in perspective
• Give compensating factors

 

 Trainer Tools

  • Personal Action Plan
  • Service for Sales Workshop Guide

 Documents

  • CSE-ESS Service For Sales Infographic
  • Customer Service Essentials Summary Infographic

Dealing with objections (Customer Service) I thought this was a slam dunk?

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