Controlling the call (Customer Service)

I could rustle up a Morris Dancer?

 

Control your call by sticking to a structure, asking open questions when you need to and show that you are listening. Record and repeat information so the caller feels connected.

• Use open questions
• Show that you’re listening
• Record and repeat information

 

Trainer Tools

  • Customers on the Phone Workshop Guide
  • Personal Action Plan

 Documents

  • CSE-ESS Customers On The Phone Infographic

Controlling the call (Customer Service) I could rustle up a Morris Dancer?

$95.00Price
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