This course will help you write reports and use email productively.
A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organisation. It can also demonstrate the writer's knowledge of the subject and quality of thinking. To use email effectively you need to manage your inbox and apply the principles of good communication.

This guide is designed for a manager or a facilitator to deliver a short workshop featuring videos from the Video Arts Workplace Essentials Series.


Each video comes with a series of activities around the following structure:

LOOK - watch the video and reflect on the content and message.

THINK - activities and questions linking the video to their own experience and workplace. REMEMBER - a summary of the key learning points.

Each section relating to the video will last around 15 minutes.

ACTION PLAN - At the end of the series of videos and activities delegates should be encouraged to share the most important actions they will take and record actions on their Personal Action Plan sheet.



 Structuring a report

 Formatting a report

 Email etiquette



 Trainer Tools

  • Communicating in writing workbook guide
  • Personal Action Plan


  • Workplace Essentials Summary Infographic

Communicating in writing