Behaviour can help or hinder (Customer Service)

Ooh that stings!

 

Your behaviour can help or hinder a transaction. Think about your verbal behaviour: don’t dominate conversation, or bully, and listen actively. Think about your visual behaviour: is your body language open and personable? Keep these two things in check for smoother, more pleasant transactions. 

• Your behaviour can be a help or a hinderance
• Behaviour can be expressed visually or verbally

 

Trainer Tools

  • Personal Action Plan
  • The Power of Behaviour Workshop Guide

 Documents

  • CSE-ESS The Power Of Behaviour Infographic
  • Customer Service Essentials Summary Infographic

Behaviour can help or hinder (Customer Service) Ooh that stings!

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