Behaviour breeds behaviour (Customer Service)

I think I’m getting dizzy

 

People mirror the behaviour of others. Your behaviour will affect how others behave, for good or bad, so be aware of what you’re doing and how you’re doing it.

• People mirror the behaviour of others
• Positive behaviour elicits a positive response

 

Trainer Tools

  • Personal Action Plan
  • The Power of Behaviour Workshop Guide

 Documents

  • CSE-ESS The Power Of Behaviour Infographic
  • Customer Service Essentials Summary Infographic

Behaviour breeds behaviour (Customer Service) I think I’m getting dizzy

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