Agreeing action (Customer Service)

Thanks for calling the coastguard - goodbye!

 

When closing the call, don’t leave your customer ‘lost at sea’. Agree actions and how they’ll be followed up. Volunteer useful information and agree the next steps.

• Agree actions and how they’ll be followed up
• Volunteer useful information
• Agree next steps

 

 Trainer Tools

  • Customers on the Phone Workshop Guide
  • Personal Action Plan

 Documents

  • CSE-ESS Customers On The Phone Infographic
  • Customer Service Essentials Summary Infographic

Agreeing action (Customer Service) Thanks for calling the coastguard - goodbye!

$95.00Price
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