Agreeing action (Customer Service)
Thanks for calling the coastguard - goodbye!
When closing the call, don’t leave your customer ‘lost at sea’. Agree actions and how they’ll be followed up. Volunteer useful information and agree the next steps.
• Agree actions and how they’ll be followed up
• Volunteer useful information
• Agree next steps
- Customers on the Phone Workshop Guide
- Personal Action Plan
- CSE-ESS Customers On The Phone Infographic
- Customer Service Essentials Summary Infographic