At the end of the session delegates should realise the value and importance of taking pride in their work and being loyal to both the company their work for and the colleagues they work with.
Each delegate may be given a Personal Action Plan to record any learnings and personal development commitments that they make as a result of this training.
This guide is designed for a manager or a facilitator to deliver a short workshop featuring videos from the Video Arts Customer Service Essentials Series.
Each video comes with a series of activities around the following structure:
LOOK - watch the video and reflect on the content and message.
THINK - activities and questions linking the video to their own experience and workplace. REMEMBER - a summary of the key learning points.
Each section relating to the video will last around 15 minutes.
PRACTISE - At the end of the series of videos there is a 30 minute practical training exercise which will bring the learnings together. Delegates should be encouraged to record any personal development actions on their Personal Action Plan sheet.
Company and product loyalty (A load of tat glued together)
Team and customer loyalty (Who sold you this then?)
After Sales Workshop Guide
Personal Action Plan
CSE-ESS After Sales Infographic
Customer Service Essentials Summary Infographic