A human touch (Customer Service)

He's literally a customer processing machine!

 

Remember your customers are also your guests, so acknowledge them straight away, especially if you aren’t able to serve them immediately. Keep your approach fresh - you may have done this a thousand times but this is their first impression. Use the human touch, to give them an excellent first impression.

• Acknowledge customers straight away
• Keep it fresh
• Use the human touch. Your approach will shape their experience

 

 Trainer Tools

  • First Impressions Workshop Guide
  • Personal Action Plan

 Documents

  • CSE-ESS First Impressions Infographic
  • Customer Service Essentials Summary Infographic

 

A human touch (Customer Service) He's literally a customer processing machine!

$95.00Price
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